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Nexedia, HyperQuality Release Joint Solution

Nexidia, a provider of audio search and speech analytics solutions, and HyperQuality, a provider of outsourced quality evaluation services and technology, have announced the availability of a new joint offering. The Nexidia-HyperQuality solution integrates Nexidia's phonetic speech analytics technology—which identifies specific customer issues out of a high volume of service calls—with HyperQuality's tools for evaluating areas of improvement in said calls.