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July 31, 2010 12:18 AM
Service Strategies Corporation, a provider of training, career development, and certification programs for customer service and support, has released a new series of customer service training videos.
July 31, 2010 12:12 AM
Verizon Wireless is introducing Friends & Family for Business.
July 31, 2010 12:16 AM
Intelestream has announced the release of intelecrm 2.0, the new version of its open-source CRM.
July 31, 2010 12:18 AM
ej4 has released Instant Video Presenter, a software application enabling users to create professional newsroom-style videos in minutes.
July 31, 2010 12:16 AM
Data-based application claims to deliver highly personal web experience to individual consumers.
July 31, 2010 12:16 AM
Free Conferencing Corporation has announced the availability of FreeConferencing.com, offering free one-to-many conferencing with host Web-based channels.
July 31, 2010 12:14 AM
March 4 Webinar to spotlight the most common user experience pitfalls
July 31, 2010 12:20 AM
Nexidia, a provider of audio search and speech analytics solutions, and HyperQuality, a provider of outsourced quality evaluation services and technology, have announced the availability of a new joint offering.
July 31, 2010 12:18 AM
Nexidia has introduced ESP, an automated system designed to identify important events occurring within a call center.
July 31, 2010 12:10 AM
Many managers are looking for ways to go beyond fine-tuning the execution of individual research projects to leverage cross-project synergies that lead to higher efficiency, taking full advantage of the economies of scale that the size of their organization provides. By harnessing their collective learning and cross-project experience, organizations can greatly improve their decision-making and significantly reduce costs.
July 31, 2010 12:12 AM
Information Resources Inc. and The Nielsen Co. have formed a joint venture to process consumer purchase data from a common set of households.
July 31, 2010 12:18 AM
Consumers' hopes for an end to the Global Economic Crisis have been bolstered in the 2nd Quarter 2009, according to a Nielsen Global Consumer Confidence Survey released recently.
July 31, 2010 12:12 AM
Despite pressure from the American Association of Advertising Agencies and the Association of National Advertisers to reverse its decision to replace live-only ratings with live-plus-same-day, Nielsen is so far holding firm.
July 31, 2010 12:12 AM
Brand protection company adds Nielsen's vice chair to board of directors
July 31, 2010 12:13 AM
The Nielsen Co. has joined forces with the Westminster, CO-based direct marketing firm DataLogix.
July 31, 2010 12:13 AM
Nielsen has struck a global, multiyear partnership with Facebook that begins with hundreds of studies this year exploring the effectiveness of advertising on the popular online social network.
July 31, 2010 12:11 AM
Natural Marketing Institute Lifestyles of Health and Sustainability consumer segmentation model integrated into Bases.
July 31, 2010 12:12 AM
U.S. confidence grows 4 index points marking its first increase since 2007.
July 31, 2010 12:13 AM
Their usage rate far outpaces that of general online population.
July 31, 2010 12:10 AM
Consumers shifting away from online holiday shopping, but opportunities remain
July 31, 2010 12:12 AM
Critical mass of gamers on next-generation consoles presents opportunity for marketers.
July 31, 2010 12:10 AM
Social networking has overtaken e-mail as the most popular Internet activity, according to a new study released by Nielsen.
July 31, 2010 12:10 AM
With a poor economy, budget cuts and downsizing on everyone’s mind, marketing one's business via the Internet is an important activity that's been getting lost in the shuffle neglected.
July 31, 2010 12:14 AM
Ad spending is down, but some brands do manage to buck the trend.
July 31, 2010 12:12 AM
Remaking the account review process