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July 30, 2010 11:16 PM
TASterix, a provider of contact call center solutions for the answering service and virtual labor industry, and Infradapt, a provider of integrated voice and data platform solutions, have announced the availability of hosted software and service solutions.
July 30, 2010 11:18 PM
TBA Global, a connective marketing and communications agency, has reached an agreement with instinctif to bring the U.K.-based company's employee engagement solutions to North America.
July 30, 2010 11:20 PM
TeamSupport.com has announced the release of Water Cooler, a communications and social networking enhancement for the company's eponymous customer support desk offering.
July 30, 2010 11:20 PM
TeamSupport.com, a provider of SaaS-based customer service and help desk tools, has released a Live Chat enhancement to its flagship customer support application.
July 30, 2010 11:14 PM
A growing divide is emerging in the retail industry, a divide between two classes of retailers: those that are customer-aware, and those that are not.
July 30, 2010 11:12 PM
Teens still rely primarily on traditional media, study finds.
July 30, 2010 11:16 PM
Telestial, an online travel communications retailer, has launched its dual-number Passport Roaming SIM card.
July 30, 2010 11:18 PM
TeleTech Holdings is implementing OpenSpan's business user productivity platform into its own BPO solutions.
July 30, 2010 11:20 PM
Kaon's solution to Ciena's display problem.
July 30, 2010 11:20 PM
TelStrat, a global supplier of contact center solutions and business call recording products, has announced shipment of Engage 3.2, the newest version of its contact center solution suite.
July 30, 2010 11:15 PM
Why is reputation really, really important to customers, and how can you create a great one from the ground up?
July 30, 2010 11:18 PM
TenDigits Software, a provider of mobility solutions for Microsoft Dynamics CRM, has announced a new mobile alerts capability in version 4.5 of MobileAccess.
July 30, 2010 11:13 PM
It would be wonderful if everyone we hired were experts at handling complaints right from the start. But the truth is very few people handle complaints well without training—and practice.
July 30, 2010 11:14 PM
Third Annual MetLife study finds pragmatism is replacing consumerism as the bar stops rising and buyer remorse sets in
July 30, 2010 11:15 PM
Third Annual MetLife study finds pragmatism is replacing consumerism as the bar stops rising and buyer remorse sets in
July 30, 2010 11:13 PM
We all know marketing departments aren't increasing resources, the current economy notwithstanding. In fact, marketers must not only do more with less, but also take on additional responsibilities to help facilitate getting more quality leads to sales.
July 30, 2010 11:10 PM
By improving lead quality and focusing on market, media and offer (M2O), companies can thrive in tough economic times.
July 30, 2010 11:15 PM
Nineteen-month long decline continues as unemployment trends remain steady.
July 30, 2010 11:13 PM
If you're committed to finding new customers or markets, or expanding your market share, then a well-designed customer database is an absolute necessity.
July 30, 2010 11:10 PM
According to one telling study, some 80 percent of senior executives believed they were providing "outstanding customer experiences" to consumers. The dismal truth was, only 8 percent of their customers agreed. How can there be this much of a disconnect between customers and corporations?
July 30, 2010 11:13 PM
When Canon USA, a leader in the imaging and printing business, invented a new technology, it decided to give a beta version of its new product to one of its customers to take it for a spin. The result: The two companies successfully partnered to build the brand strategically.
July 30, 2010 11:13 PM
J.D. Power and Associates' 2009 Credit Card Satisfaction Study, released in September, showed a three-year low in credit card customer satisfaction.
July 30, 2010 11:14 PM
All of the prospects she asked said yes. Even the people that started by saying no, said yes. She's my nine-year-old daughter. Her name is Alex—the most amazing sales person I have ever seen.
July 30, 2010 11:10 PM
As technology continues to advance, marketing and sales professionals can gather more information about their target audiences than ever before. But is personalization infringing on customer privacy?
July 30, 2010 11:13 PM
Here's the situation: A prospect has just walked up to you. Stop right there—what does your face say right then?