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Live from Training 2010: UnitedHealth Group's New Manager Portal and Program
February 01, 2010
By Margery Weinstein
UnitedHealth Group briefed case study session attendees today at Training magazine's Training 2010 Conference and Expo in San Diego, CA, about its newly-launched new manager portal and program.
When UnitedHealth Group decided to integrate its learning and development departments in May 2008, it decided an updated new manager program was needed. To meet that need, it launched an online new manager portal and accompanying program. The company, which has 79,000 employees and more than 11,000 supervisors, already had the information it wanted to communicate to the 1,400 employees who become new managers each year. The trick was finding a way to bring it all together, and do so in a way that was understandable and easy to access, says Director, Leadership Development Joan Busch.
To ensure the right information was brought to the fingertips of new managers, Busch and her team consulted with senior leaders in the company to ascertain what new managers most needed to know about such areas as hiring and employee relations. It also consulted with new managers, already in their posts, to learn what they, in hindsight, wish they had been told before taking on the job of manager.
The new online portal, or "New Manager Resource Site," and accompanying program went live in July 2009. The curriculum includes prework with such exercises as an online self-analysis and DiSC diagnostic; a 2.5-day classroom in which UnitedHealth Group's conception of leadership is elaborated; and post-work with virtual team debriefs. Busch and her team planned to deliver 24 sessions, but instead found themselves delivering 50. The program has even been rolled out to international locations, such as its office in India, for which, says Busch, "we provided the foundation and they tweaked it as needed."
Busch says the company makes a point of tailoring the program to each business function's specific new manager requirements, knowing a cookie-cutter approach to new manager development never would work for the company. "We felt like if the program was going to be effective in UnitedHealth Group's culture, it would have to be wrapped in our specific competencies and values."
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