Making a Good Second Impression It's all about what customers expect from a product to begin with, and helping customers understand how a product can help them, requires that salespeople help set those expectations.
How to Set Up a Customer Reference Program Is your company doing everything it can to generate customer referrals and positive word-of-mouth? If you suspect the answer is "no," then you should consider setting up a formal customer reference program.
Last Word: Rude Awakening Incivility has no place in the workplace. Here are five steps to eliminate it.
World View: Focus on Israel In spite of surface similarities, there are significant differences with tremendous gaps in the ways Americans and Israelis perceive and approach learning, communication, work, and professionalism.
How-To: Create a Climate of Creativity Anyone can be creative—creativity is more a factor of a cultivated ability than a natural one. Here are eight principles to follow to bring out the creative ability in yourself and your teams.
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