What's New In Outplacement? Insala, an outplacement and career transition software provider, published "The Outplacement Industry Forecast for the 2nd Half 2009."
Is Your Contact Center Social Networking Yet? According to independent market analysis firm Datamonitor, companies of all sizes are engaging customers and prospects on social networking services. Much of that activity is pure marketing, but some companies are offering customer service and support through social networking.
Consumers Lean on Loyalty Participation in retail loyalty programs increases, especially among Millennials, as consumers look for savings.
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