White Paper Seeks to Support Recognition Program Budgets A new white paper unveiled at The Motivation Show this week provides planners with arguments to justify their 2010 budgets and tips for how to proceed if those budgets are cut.
The "New" Kirkpatrick Model This white paper discusses the Kirkpatrick Four Levels and their evolution in the last 50 years.
Partner Relationship Management White Paper Released Innoveer white paper focuses on ways to optimize partner relationships to eliminate inefficiencies, increase market share and revenue and ensure higher levels of customer and partner satisfaction.
Customer Centricity White Paper Released Envision Telephony, Inc., released "Customer Centricity—Why Now More Than Ever," a new white paper authored by Dick Bucci, a senior consultant for The PELORUS Group who specializes in contact center technologies.
Inprint: Comatose Management: Six Short Stories of Destructive Management Practices January 28, 2010 By Scott R. Scheaffer; BookSurge Publishing, 174 pp., $12.99 "The reasons organizations, both big and small, are loaded with incompetent management and seem to continuously make poor business decisions are a result of beliefs we hold that go unquestioned or unrecognized."
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