The "New" Kirkpatrick Model This white paper discusses the Kirkpatrick Four Levels and their evolution in the last 50 years.
Partner Relationship Management White Paper Released Innoveer white paper focuses on ways to optimize partner relationships to eliminate inefficiencies, increase market share and revenue and ensure higher levels of customer and partner satisfaction.
Customer Centricity White Paper Released Envision Telephony, Inc., released "Customer Centricity—Why Now More Than Ever," a new white paper authored by Dick Bucci, a senior consultant for The PELORUS Group who specializes in contact center technologies.
Demonstrating the Value of IT Training Developing an IT skills development program using cost-effective methods for each employee category in your organization is the key.
Consumers Lean on Loyalty July 02, 2009 Participation in retail loyalty programs increases, especially among Millennials, as consumers look for savings.
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Training magazine's Online Learning Conference 2009 is an interactive, collaborative event, where you'll learn enterprise-level strategies and best practices for designing, deploying, and managing effective learning technologies.
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