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From the Editor...

Paul Nolan

I interviewed a half-dozen or more people for this issue’s cover story on trends in sales incentive programs and workplace motivation. I mentioned to each of them at some point during the discussion that I have been writing on this topic for longer than I care to admit.

Closers (...by Canon)

What HR really thinks

At first blush, Laurie Ruettimann is a former corporate human resources director who uses her brassy blog to upbraid the women (and yes, they are still predominantly women) who continue to fight the HR fight in cubicles around the world. First impressions aren’t all wrong. But Ruettimann has some lessons to impart on managers as well, starting with the fact that HR isn’t here to clean up their messes.  more...

Additional Web Resources

Our July/August cover feature on the impact of mobile on sales and marketing cites separate studies by Forrester and Oracle. You can download the full Forrester research report here (it requires completing a registration form for survey sponsor Hybris Software). The Oracle report, “2013 B2B Commerce Trends,” can be found here.

“How can Derek Jeter help your sales? Seattle sports broadcaster Jen Mueller says a little sports talk can go a long way in the business world. Read an SMM Q&A with Mueller here.